What is Crisp?
Crisp is a complete customer support platform built around AI. It combines an omnichannel inbox, AI agents, a knowledge base, and a support CRM in one place. The goal is to automate up to 50% of your inquiries so your team can focus on more complex issues.
You start by training your AI agent. Crisp automatically browses your website, and you can also import PDFs or write knowledge base articles. Then you create a workflow, test it, and deploy it. After that, you validate and measure how well it performs.
Crisp suits businesses of all sizes, from startups to large companies. It is built for customer support, sales, and marketing teams. The platform includes a chat widget for websites and mobile apps, plus integrations with channels like WhatsApp and Messenger. You can try all features free for 14 days without a credit card.
Crisp features
- AI Agent: Train an AI agent on your website content, PDFs, and knowledge base articles to answer customer questions automatically.
- Shared Inbox: Centralize all inbound messages from multiple channels into one collaborative inbox for your team.
- Knowledge Base: Create and manage help articles so customers can find answers on their own.
- Support CRM: Store customer data and past interactions in a built-in CRM for more personalized conversations.
- Automations: Build no-code internal workflows to speed up team replies and reduce manual work.
What you can do with Crisp
- Automate responses to common customer questions with an AI agent.
- Centralize support messages from email, chat, WhatsApp, and Messenger in one inbox.
- Create a self-service help center with articles that match your brand.
- Track support team performance with day-by-day analytics.
How to get started with Crisp
- Start a free 14-day trial with no credit card required.
- Train your AI agent by letting Crisp browse your website or importing PDFs and writing articles.
- Create a workflow, test and deploy it, then validate and measure its performance.
Tips for better results with Crisp
- Train your Crisp AI agent on your website, PDFs, and knowledge base articles first, then create and test a workflow before deploying it to ensure accurate responses.
- Use Crisp's shared inbox to centralize messages from WhatsApp, Messenger, and email, so your team can respond from one place and avoid missing conversations.
- Build a branded knowledge base in Crisp with help articles, letting customers find answers themselves and reducing the volume of repetitive questions your AI agent handles.
- Monitor Crisp's support analytics daily to see how your AI agent performs, then adjust workflows and knowledge base content to improve resolution rates over time.
Crisp pricing
Crisp offers a free trial before you pay. Check crisp.chat for current plans.
What to check before you rely on Crisp
- Check whether the 14-day free trial includes all features you need, since the website does not specify what happens after the trial ends or if a paid plan is required.
- Verify that Crisp supports the specific channels you use, as the website lists chat, email, WhatsApp, and Messenger but does not name all 8 other channels.
- Confirm how your customer data is stored and protected in Crisp's CRM, because the website does not state data privacy or security policies explicitly.
Who Crisp is for
Crisp suits customer support teams, sales teams, marketing teams and businesses of all sizes. If that is not you, the AI business tools below may fit better.
Similar tools compared with Crisp
| Tool | What it is | Pricing |
|---|---|---|
| Crisp | AI-first customer support platform | Free trial |
| Tidio | AI customer service and sales platform | Freemium |
| Chatbase | AI customer experience and support agents | Free trial |
| Copy.ai | AI-native go-to-market platform | See website |
| Harvey | AI platform for legal and professional services | See website |
Crisp FAQ
What does Crisp do?
Crisp is an all-in-one customer support platform. It includes AI agents, a shared inbox, a knowledge base, a support CRM, and analytics. You can automate up to 50% of inquiries with AI and handle the rest in one place.
Is Crisp free to use?
Crisp offers a 14-day free trial with all features and no credit card required. The website does not state whether there is a permanent free plan, so you would need to check their pricing page for details.
Who is Crisp for?
Crisp is built for customer support, sales, and marketing teams. It is used by 10,000 companies of all sizes, from small businesses to larger organizations, to manage customer conversations and automate support.
What channels does Crisp support?
Crisp supports multiple channels including chat widget, email, WhatsApp, and Messenger, plus 8 other channels. All inbound messages from these channels go into a single shared inbox for your team.
Does Crisp offer a free plan beyond the 14-day trial?
The Crisp website mentions a 14-day free trial with all features and no credit card required, but it does not specify a separate free plan after the trial ends. To see current plan options, check the pricing page on crisp.chat.
Can Crisp export your chat transcripts or customer data?
The Crisp website does not mention specific export options for chat transcripts or customer data. For details on data export, you would need to check the Crisp help center or contact their support team directly.
Does Crisp work on mobile devices for agents?
The Crisp website mentions adding a chat widget to native iOS and Android apps, but it does not specify whether agents can use Crisp on mobile devices. For agent mobile access, check the Crisp help center or contact support.
