What is Tidio?
Tidio is an AI-powered customer service platform that handles support chats and turns conversations into sales. It combines an AI agent called Lyro with proactive sales tools and a unified help desk inbox. Businesses use it to answer common questions instantly and guide shoppers toward purchases.
You start by connecting your store and letting Lyro learn from your FAQs, policies, and product data. When a customer asks about order status or product details, Lyro answers right away. If a case gets complex, it hands the chat to your team with full context. Sales Flows can open chats at key moments, like when someone shows exit intent or adds a product to the cart.
Tidio suits online stores and support teams that want to cut repetitive tickets and boost revenue. The platform integrates with Shopify and WooCommerce for live order and product data. It also brings email, WhatsApp, Instagram, and Facebook Messenger into one inbox. The website mentions a free trial with no credit card required, and a custom plan for larger needs like SOC 2 compliance.
Tidio features
- Lyro AI Agent: Resolves repetitive questions automatically using your store data and FAQs.
- Product recommendations: Suggests tailored products inside chats to turn questions into purchases.
- Sales Flows: Starts conversations based on behavior like cart nudges or exit intent.
- Unified Help Desk: Centralizes email, live chat, WhatsApp, Instagram, and Messenger messages.
- Analytics: Tracks revenue attributed to conversations and resolution rates.
What you can do with Tidio
- Answer order status and shipping questions automatically around the clock.
- Recommend products to shoppers who ask about details before buying.
- Trigger a chat when a visitor is about to leave the store without purchasing.
- Manage all customer messages from social media and email in one inbox.
How to get started with Tidio
- Sign up for a free trial on Tidio's website without a credit card.
- Connect your Shopify or WooCommerce store so Lyro can use your product and order data.
- Set up Sales Flows and let Lyro answer chats, with your team taking over complex cases.
Tips for better results with Tidio
- Connect Tidio to your Shopify or WooCommerce store first so Lyro pulls live order and product data, which makes its answers accurate and reduces handoffs to your team.
- Feed Lyro your FAQs, policies, and brand guidelines before going live. Tidio learns from this content, so the more complete it is, the fewer repetitive questions reach your inbox.
- Set up Sales Flows for exit intent and cart nudges. Tidio opens chats at these moments, and you can test different triggers to see which ones actually boost purchases.
- Review Tidio's analytics weekly to see which conversations Lyro resolves and which it escalates. Use that data to update your FAQs and improve the AI's resolution rate over time.
Tidio pricing
Tidio has a free way to start, with paid plans for heavier use. Check tidio.com for current limits and prices.
What to check before you rely on Tidio
- Check whether the free trial's limits cover your expected chat volume, since the website does not state specific message or conversation caps for the free plan.
- Verify which integrations you need beyond Shopify and WooCommerce, as the website does not list all supported platforms or their setup requirements.
- Confirm your data privacy needs against Tidio's SOC 2 compliance, which the website only mentions for custom plans, and check if that applies to your account.
Who Tidio is for
Tidio suits ecommerce stores, customer support teams and online retailers. If that is not you, the AI business tools below may fit better.
Similar tools compared with Tidio
| Tool | What it is | Pricing |
|---|---|---|
| Tidio | AI customer service and sales platform | Freemium |
| Chatbase | AI customer experience and support agents | Free trial |
| Copy.ai | AI-native go-to-market platform | See website |
| Harvey | AI platform for legal and professional services | See website |
| Fireflies.ai | AI meeting assistant for transcription and notes | Freemium |
Tidio FAQ
What does Tidio do?
Tidio is an AI customer service platform that automates support chats and proactively drives sales. It uses an AI agent called Lyro to answer repetitive questions, recommends products, and centralizes all customer messages in one help desk inbox.
Is Tidio free to use?
Tidio offers a free trial that requires no credit card. The website also mentions a paid pricing page, but it does not list specific free plan limits or paid tiers. Check the pricing section on their site for details.
Who is Tidio for?
Tidio is built for ecommerce businesses and customer support teams. It works well for online stores using Shopify or WooCommerce, and for teams that want to reduce repetitive tickets while turning chats into sales and leads.
What channels does Tidio support?
Tidio's help desk brings email, live chat, WhatsApp, Instagram, and Facebook Messenger into one inbox. This lets you manage all customer conversations from different channels in a single place, with AI tools helping agents reply faster.
Does Tidio offer a free plan or just a free trial?
Tidio is freemium, meaning there is a free plan available. The website also mentions a free trial with no credit card required for premium features. To see exactly what the free plan includes, check the pricing page on tidio.com.
Can Tidio connect to Shopify or WooCommerce?
Yes, Tidio integrates with Shopify and WooCommerce for live order and product data. This lets Lyro answer questions about order status and product details using your store's information. For other ecommerce platforms, check Tidio's integration list on their website.
Does Tidio work on mobile devices?
Tidio is a web-based platform, so you can access it from any device with a browser. The website does not mention dedicated mobile apps for iOS or Android. To manage conversations on the go, you can use the mobile browser version. Check tidio.com for any app availability updates.
