What is Agentz?
Agentz is a conversational AI agent that handles customer engagement across voice, SMS, web chat, WhatsApp, Facebook, Instagram, and QR codes. It works as a front desk for SMBs, answering questions, capturing leads, qualifying callers, booking appointments, and handing off to humans when needed. For mid-market companies, it acts as a support desk that triages, resolves, routes, and tickets requests.
You start with a 14-day free trial on the Starter plan, which covers AI for web. The Essentials plan adds missed calls and SMS, and the Pro plan includes all features. The system adapts to your workflows and verticals like home services, medical, auto, and restaurants. It offers three AI control modes—curated, balanced, and creative—so you can set how strict or open the AI's conversations are.
Agentz also serves partners like agencies, VoIP providers, and IT platforms. You can white-label it, resell it, or embed it via API and webhooks. It integrates with 400+ tools for CRM, helpdesk, scheduling, and telephony. The AI escalates to humans on negative sentiment, handing over a summary and creating a support ticket. The website does not state specific customer names or detailed outcome metrics beyond its own examples.
Agentz features
- Omnichannel coverage: Handles voice, SMS, web chat, WhatsApp, Facebook, Instagram, and QR codes in one inbox.
- Sentiment-aware escalation: Detects negative sentiment, alerts a human agent, and provides a summary with a ticket.
- Three AI control modes: Choose curated, balanced, or creative conversation styles to match your business logic.
- 400+ prewired integrations: Connects to CRM, helpdesk, ITSM, scheduling, and telephony tools in minutes.
- White-label and API-ready: Customize branding, embed via REST API, and use webhooks for real-time events.
What you can do with Agentz
- Answer missed calls and book appointments for a dental clinic after hours.
- Qualify and route support tickets for an IT helpdesk across chat and email.
- Capture leads from website chat and send follow-up SMS automatically.
- Deploy a white-labeled AI receptionist for a franchise network's locations.
How to get started with Agentz
- Sign up for a 14-day free trial on the Agentz website.
- Choose a plan and connect your channels like voice, SMS, or web chat.
- Customize the AI's workflows and control mode, then launch it for your customers.
Tips for better results with Agentz
- Start with the curated AI control mode to enforce strict business logic, then switch to balanced or creative only after you review real conversation logs for accuracy.
- Configure Agentz to escalate on negative sentiment so human agents receive a summary and ticket, reducing the risk of unresolved customer frustration.
- Map your existing CRM, helpdesk, or scheduling tools to Agentz's 400+ integrations before launch to ensure handoffs and follow-ups flow without manual work.
- Test Agentz across voice, SMS, web chat, and WhatsApp in a pilot with your actual workflows, then adjust the conversation style per channel based on customer feedback.
Agentz pricing
Agentz has a free way to start, with paid plans for heavier use. Check agentz.ai for current limits and prices.
What to check before you rely on Agentz
- Verify whether the freemium tier includes all channels you need, since the website lists Starter, Essentials, and Pro plans but does not state exact limits.
- Confirm that your customer data handling meets your privacy requirements, as the website does not specify data retention or security certifications.
- Check if Agentz supports your specific vertical workflows, since the site mentions examples like dental and HVAC but does not list all industry templates.
Who Agentz is for
Agentz suits SMB owners, Mid-market support teams, Agencies and resellers and VoIP and SaaS platforms. If that is not you, the AI business tools below may fit better.
Similar tools compared with Agentz
| Tool | What it is | Pricing |
|---|---|---|
| Agentz | AI receptionist and support desk agent | Freemium |
| Tidio | AI customer service and sales platform | Freemium |
| Chatbase | AI customer experience and support agents | Free trial |
| Copy.ai | AI-native go-to-market platform | See website |
| Harvey | AI platform for legal and professional services | See website |
Agentz FAQ
What does Agentz do?
Agentz is an AI receptionist and support desk agent. It answers calls, chats, and messages 24/7, handles front desk tasks like booking and lead capture, and triages support requests. It works across voice, SMS, web chat, WhatsApp, and social channels.
Is there a free plan or trial?
Agentz offers a 14-day free trial on the Starter plan, which covers AI for web. After that, paid plans start at $29 per month. There is no mention of a permanent free plan on the website.
Who is Agentz for?
It suits SMBs needing a front desk AI, mid-market companies wanting support desk automation, and enterprise platforms that want to embed or white-label the AI. Agencies, VoIP providers, and IT helpdesk platforms can also resell it.
Can I integrate Agentz with my existing tools?
Yes. Agentz says it has 400+ prewired integrations for CRM, helpdesk, ITSM, scheduling, and telephony. It also offers an open REST API and real-time webhooks for deeper custom connections.
Does Agentz offer a free plan or only a trial?
Agentz offers a 14-day free trial on the Starter plan, which covers AI for web. There is no mention of a permanent free plan on the website. After the trial, you would need to choose a paid plan like Essentials or Pro to continue using Agentz.
Can I use Agentz on my mobile device or does it require a desktop?
The Agentz website does not specify whether it has a mobile app or requires a desktop. It is a cloud-based service that you access through a browser, so you can likely use it on any device with internet. For specific device requirements, check the pricing or support pages.
What data does Agentz collect and how is it handled?
The Agentz website does not provide detailed information about data collection or handling. It mentions integrations with CRM and helpdesk tools, which may involve data sharing. For specifics on data privacy and security, you should review Agentz's privacy policy or contact their support.
